[Resolved]  LG Electronics — Broken Refrigerator Door (Manufacturing Fault)

Dear Sir/Madam, This is an official complaint about the Faulty product been sold and ignorance received by Company employees toward our complaint. I have purchased an LG Fridge from LG showroom ‘SUPER ELECTRONICS PVT. LTD’ for with Bill no. ‘LGSHOPEE/80/JUN/2014’ under the name of ‘Mrs. Kanta Arora’. We noticed that there is a fault in refrigerator Door when we have got the delivery, then a guy named ‘Mr. Deep Jyoti Sarkar’ visited our place to check the fault on 25th October’2014 as he got a complaint from Retailer. He confirmed that there is a Manufacturing Fault and it should be replaced due to the fault, however refused to take the product along and was very rude in his response. He also applied some tape and Vaseline on the Door from his own side and I refused him to apply anything from his side and let the company that the action. After doing further argument, he provided the contact details of his Senior Mr. Kapil Bansal’. He simply refused to accept the fact and straightway said that this fault will be repaired and nothing will be replaced. My question to him was ‘WHY WOULD I GO FOR REPAIRED PRODUCT WHEN I PAID IN FULL TO GET A NEW PRODUCT, IS THIS A LOTTERY SYSTEM?’ On which his reply was ‘JAB MEINE BIOL DIYA KI NAHI HO SAKTA TO NAHI HO SAKTA’ is the response from an Area Manager? I asked him that should I report it further to consumer court to get this looked into, the his response was ‘JAH JAANA HAI CHALE JAO, KUCH NAHI HO..CHAHE TO SUPREME COURT CHALE JAO’… ‘MEIN HE TOP BOSS HOON OR MERE UPPAR KOI NAHI HAI, TO JO MEINE BOL DIYA WOHI HOGA’, again rude way of entertaining complaint. I have raised the same with LG Shoppe guy on[protected] and they said that we cannot do anything in this case as it was already raised to LG and now it’ll only be repaired. Firstly, I never made any direct complaint to LG, it was raised by LG Shoppe guy and now they’ve also refused to entertain on our complaint. Now, today another guys named ‘Madhav’ visited my place and was very rude. He simply said that this will only be repaired, not replaced. My complaint points: - Why would I repair a brand new product, which has a manufacturing fault? - Is this the way you treat your customers complaint and give such responses? I want you guys to look into my complaint on serious note and get the product replaced. Else, issue me the docket number of the complaint and will get that raised to Consumer court with your response so that they should also know how you guys deal with customer on sale on new product. We’ll look forward for your response within 48 hrs. Regards, Mahesh Arora +91 [protected]