LG Electronics — Cinema 3D Smart TV Model 42LM6400

Address:	600004
Website:	[email protected]

I had purchased the latest model LG Cinema 3D Smart TV 42LM6400 from M/s Girias show room at RA Puram, Chennai-28 through Bajaj Finance by paying Rs.60, 501 on 29/04/2013 (Copy attached) with LG company warranty for one year. On the advice of LG service engineer I have paid Rs.17, 384 for comprehensive AMC through LG Happy Living Plan for four years from 30.04.1014 to 29.04.2018 with HLP No.NK 019017 (copy attached). It was working fine till recently. About 2 months ago the display has gone bad. Thus I contacted LG help line and a complaint with RNA No[protected] was registered. Next day LG Service Engineer Mr. Prakash came home, checked and informed me that the display panel is to be replaced. He told me that he will check the availability of the same. On the next day Mr. Sharif, another service engineer of LG telephoned me and told that the display panel is not available and if I submit the address proof, bank details etc. case will be processed and I will be reimbursed the cost of the TV as manufacturing of the product is stopped. Accordingly I submitted the documents. Next day he told me that if I submit a quotation for available new model of LG make TV, I will get only 80% of the cost of the old TV and difference I should pay in the form of a DD, then the new LG TV opted will be supplied. I told him that I paid Rs.60, 501 for old TV and Rs.17384 for AMC and as per AMC terms you are supposed to repair my TV or replace if not same, similar features as I can not afford more money after paying approx.78000/-. Mr. Sharif then told me that no other option except that. Then I agreed for that also and submitted the quotation for the new model LG TV. After 2 days he says my case is processed and I can get only 55% of cost of old TV. Then I asked him to search for the display panel else where for replacement or provide me with a new TV with similar features (old TV specs enclosed). Since then he stopped responding to my telephone calls and no further communication in spite of desperate attempts by me. My TV is not working for the last two months and there is no response even, from the service provider after taking hefty amount towards AMC. I am a senior officer working for ONGC and I am unable to spend time in pursuing the case due to busy schedule in the office. I request that the case may be taken up with M/S LG and justice to be done for which I shall be highly thankful.

Regards and Thanks