LG Electronics — Complaint against services for LG washing machine

Address:

Hyderabad, Andhra Pradesh

Sir/ Madam This is regarding the services of my LG WASHING MACHINE. I had contacted LG customer care ([protected]) on 26-June-2014 and asked for my washing machine to be serviced. Job No .RNA[protected] Mechanics from LG customer care (Address : LGEIL Hyderabad Direct Service, LGEIL, K/1/1, IDA, Uppal, Hyderabad) came to my house on 27-June-14, I explained him about the problem(i.e when i switch on the machine it works for few minutes then suddenly sparkles come from back of the machine and my house FUSE blows off) .He checked the machine for 2-5 minutes and said everything is fine there is no problem and he went off, when i switched on the machine again i faced same problem.I called to his supervisor, so he has send the mechanic again now he started saying there is voltage problem in your house and again he went off.several times i have powered on the machine i used to face the same problem, this problem comes suddenly, some times it runs fine and some times it power off suddenly. I finally managed to see what is happening at back of washing machine i saw one wire got burnt and i was getting burning smell and sparkles.Now i called the Mechanic([protected]) he is not at all listening to my words and speaking rudely, he is talking as if i am working under him. It’s a total harassment of a loyal customer and a complete fraud. Kindly suggest the action I can take. Should I go to consumer forum or lodge a police complaint? these are my complaint numbers. RNA[protected] RNA[protected] CNA[protected] CNA[protected] CNA[protected] Regards, Rachan