Comments
Hi
Complaint number is RNA[protected]. Today after posting the above complaint we had one technician visiting our home as damage control exercise by company, but he refused to arrange for needed rope or ladder and went away without any conclusion. So we also have decided that we are not going to get this repaired by your appointed agency as their level of service quality and staff is so pathetic. We have asked for Rs 300 back out of Rs 450 already paid after deducting visiting charges of Rs 150. But we doubt if this will be paid by cheats that your service agency people are. This incidence has now led us to decide FOREVER to shun LG products henceforth. We are using this split AC and also refrigerator of LG. Luckily both are nearing it's useful life and therefore we have decided to go for other company's products where after-sales service is given as much importance as pre-sale stage. Just for your information, we also got our other AC serviced. Thankfully it was not an LG product and so the servicing went quite smoothly and it's functioning is quite proper.
Complaint number is RNA[protected]. Today after posting the above complaint we had one technician visiting our home as damage control exercise by company, but he refused to arrange for needed rope or ladder and went away without any conclusion. So we also have decided that we are not going to get this repaired by your appointed agency as their level of service quality and staff is so pathetic. We have asked for Rs 300 back out of Rs 450 already paid after deducting visiting charges of Rs 150. But we doubt if this will be paid by cheats that your service agency people are. This incidence has now led us to decide FOREVER to shun LG products henceforth. We are using this split AC and also refrigerator of LG. Luckily both are nearing it's useful life and therefore we have decided to go for other company's products where after-sales service is given as much importance as pre-sale stage. Just for your information, we also got our other AC serviced. Thankfully it was not an LG product and so the servicing went quite smoothly and it's functioning is quite proper.
Dear Seema,
We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7060
Pending
0
Resolved
4007
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter. For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team