[Resolved]  LG Electronics — Compliant regarding LG 442 Ltr Refrigerator Model No. Gr 462/ZBQ/2007 located in Ahmedabad

Address:

Ahmedabad, Gujarat

It is with great disappointment and disgust, that I write this complaint. The gist of the complaint is as follows: I bought this Fridge in 2007 from Vijay Sales, Mumbai. Since 2009, the fridge is located in Ahmedabad. The fridge has started giving problems for the last 3 months. It is a double door fridge. For the last three months the lower portion is not working properly. Cooling does not take place in the lower segment. Twice your mechanics came, and did something. On both the occasions, the refrigerator worked for 3/4 days and again stopped working. When it again stopped working for third time around a month back, we again lodged a complaint with your Service Centre. This time instead of coming to attend the problem some body called up over phone and told that since the Company does no longer manufacture the required PCB, the fridge cannot be repaired. One of your efficient technicians even suggested to us abandon the fridge and buy a new one. Frustrated by such a response I lodged another complaint (Ref no.RNA[protected], with your Service Centre, around 10 days back. I am extremely sorry to state that the complaint remains unabashedly un attended. I wonder, if this is the un stated marketing strategy of the company to stop manufacturing necessary parts of 1 5/6 year old model, so that people are forced to buy new products. Shameful, indeed. If that be your company strategy, let me assure you then that I would swear not to buy or recommend to others to buy any LG product ever again in my life. With loads of regret, Surendra Sharma C-1004 Safal Parisar-II South Bopal Ahmedabad 380 058 Mob:[protected] surendra.[protected]@gmail.com