LG Electronics — Croma, kothrud, pune & lg.

Address:

411041

Date : 14.07.2016
I booked lg automatic washing machine from croma stores, kothrud, pune on 10.07.2016. croma sales executive gave a commitment to me that the delivery will be done on 11.07.2016 & the demo installation will be done on 12.07.2016. on this basis / condition, i purchased the washing machine. the washing machine got delivered on 11.07.2016, but the demo installation (rna[protected], dt. 12.07.2016) was not done on 12.07.2016 even on 13.07.2016. i was continuously following up with the customer care of croma (on [protected]) as well as with lg (on [protected]). but they were least bothered. every time i had to explain my problem to different customer care executives of both lg & croma. hopeless service of lg & croma. even the lg demo installation supervisors (supervisor – mr. pravin thakre, mobile no. [protected]) is useless. he asked me to forward the demo no. which was booked on sms. after that he straight away switched off his cell phone. my wife is having backache problem. but due to these hopeless people he had to wash the clothes with her hands, because we had exchanged our old machine when we purchased this new lg washing machine. on 14.07.2016 after continuous follow ups the demo installation was done in the evening.
Earlier also, i had a very bitter experience when i had purchased a lg 42” led television on 03.11.2015. at that time also the sales executive from the same croma stores gave a commitment that the led will get delivered on 04.11.2015 & the demo installation will be on 05.11.2015. but this not happened & the led got delivered on 07.11.2015 & its demo installation was done on 10.11.2015. at that time also i got fed up following with the croma customer care & the lg customer care executives. both lg & croma were least bothered. only thing was that i suffered a lot. i was mentally harassed by both lg & croma. this time also i was in the same situation.
I am going to forward the complaint to the consumer forum. i have all the details of my phone calls to the customer care executives.
Croma stores executive tells that lg doesn’t take care of after sales & lg executives say that croma doesn’t forward the booking no. to us. but in all this the customer suffers.

Shailesh m. ghadge
[protected]