LG Electronics — dd fridge b247sluv.apzqebn | |||
We bought a gc-b247sluv. Apzqebn dd fridge in last june from ms. Shree mahalaxmi bhilwara 311001. Returning after 4 weeks holiday we found the fridge not working. We tried but it could not switch on. The lg service engineer was called who informed for the main board damaged. The replacement on cost shall be done in 2-3 days. We do not understand how lg fridge can be damaged during 4 weeks closed house. Not a single fan or bulb found damaged hence power fluctuation can not be blamed. It was only the poor qualality substandard china made board fitted in the fridge. Kindly arrange immediate replacement of standard quality board without any charges to the consumer kindly note that we may have to go to consumer court for substandard supply of lg electronics as our led tv and lg 1.5 ton split ac also have the complaints for the same mother board problem which are non replaceable as lg has closed the parts required Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
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Now just out of curiosity, when you were not at your home for 4 weeks, had you kept your Fridge on or Off?
Were the fan or bulbs on or off? Normally when we are out for a week, the bulbs and fans are off, but Refrigerator is on. But if we are going out for a month, then all the appliances and even the mains will be off.
If all the electrical appliances were on, and when the Motherboard is damaged, that can be that the case seems to be of faulty motherboard like you claim. But if you say that the other electrical appliances were off and the only fridge was ON then it could be a faulty motherboard or even electrical surge and this perhaps the built-in Voltage stabiliser should have handled. Now since most of your LG products have an issue, and you say its motherboard problems in all then your home could have an issue with Grounding,
I do suggest you follow up your complaint, but also check if the grounding is proper
Good luck to you,