LG Electronics — Defective refrigerator need to be replaced

Address:

600001

I bought a lg double door refrigerator 23/02/2016 and the model no is gl-d302jpfl. for the past one month i was experiencing low cooling in the freezer compartment and i logged a complaint number rna[protected] on 23/06/2016 and your engineer came said that he had adjusted the settings and there wont be a problem. after one weak this time there was no cooling at all and again i logged a complaint rna[protected] on 02/07/2016. this time your engineer said that there was gas choke in the refrigerator and the gas needs to be refilled. when i asked him the reason he could not tell me clearly and he said if the problem occurs again he will only reill the gas and would not replace the refrigerator. hence i am convinced that the refrigerator is a faulty one and asked him for replacement. but he arrogantly refused and went out. when i checked the status of both my complaints fist one is closed and second one is cancelled without my satisfaction. no one from your backend team bothered to call me regarding cancellation of my complaint.kindly explain me the below questions.

1. is your service engineer the only authority person to take decision of the customer complaints and is there no other persons?
2. how could the gas choke within three months of date of purchase.
3. is there no feedback verification process from your side for closed/ cancelled calls.

With a lot of expectation i bought your refrigerator and now i feel bad for choosing such a brand. i need you to replace the refrigerator as soon as possible.