LG Electronics — Defective Refrigerator Supplied

Address:

New Delhi, Delhi

I bought a LG refrigerator Model No GR-M772HLHM (606 Litres) from Electronic City, Kalkaji, New Delhi which was delivered on 29th July 2015. When the LG service engineer visited on the same day for installation he informed us that the Refrigerator has defective doors and that he will not be in a position to fix it and that he will speak to his seniors and let us know the solution the same day. Since the piece was defective and it is an expensive new equipment, we asked for the replacement of the refrigerator which was promised the very next day. Since then I have been following up with the Dealer and the LG representative(supervisor of the service engineer). Both of them do not take any calls. I finally managed to speak to a colleague of the dealer sales person today who has promised to look into the matter and help resolve. However there is no commitment on when. Given the fact that it is summer I wonder how LG expects people to manage without a refrigerator. I request urgent help in replacing my refrigerator. Cordially Pradeep Narayanan email: Narayanan.[protected]@gmail.com Phone: [protected]