LG Electronics — Delay and dishonesty in the service request

Address:

New Delhi, Delhi

My refrigerator model is GCL217 BPJV, which was purchases around 4 years back. From the past three days, it is not functioning properly in terms of the cooling effect. We raised the complaint on day#1 and got attended by one o[censored]r engineers who rectified it temporarily; After he had gone, the problem still came back (complaint no: RNA[protected] After again contacting customer care to address this problem, some other guy came and detected the problem being that of insufficient gas. He said that he will send another guy however no one has come yet. We raised another complaint today (complaint number: RNA[protected] with your customer care and they asked to call Ruchi Yadav on [protected]. Upon calling her several times, she answered and mentioned that someone will definitely reach our place by 5PM today. We waited till 6:45PM and noone turned up. She's now not answering the phone calls and we are extremely frustrated with this constant to and fros and the calls that we have to make just to ask someone about whether they will positively send someone by today! What is even annoying is the dishonesty expressed in terms of time committments and withdrawl from accountability and helping customers out. I am sure I dont have to explain how much trouble we are going through with our fridge not working for the past 3 days! I want to take this issue up with the senior management now because clearly noone I have spoken to in the past has addressed my issue so far