LG Electronics — Double Door Refrigerator - Compressor Noise & Scratches from Service Center

Address:

403402

MACROSS TECH SOLUTIONS GOA

No proper communication between, service engineer & service van for pick up and delivery. I face this problem
I purchase on dated 01.10.2016 LG double door refrigerator, (Model No. GL Q282SGSR and Sr.No. 608PRKX 052221) within one week from backside compressor tun tun heavy sound comes on day or night two or three times, next week register the complain dated 11.10.2016(RNA[protected] next day engineers comes on see the problem watch for 30 minutes, he says voltage problem and record the sound how is it possible to customer, but LG have internal stabilizer for 139 volt to 290 volt…and engineer close the complaint without customer reply..
Thirdly for our safety we install Guard VG100 stabilizer, same problem tang tun sound.
Again we register the second complain dated 11.11.2016( RNA[protected] for same problem, Engineers came on 12.11.2016 told for this you have to send Fridge to Service Center we agree and given to service center. On dated 15.11.2016 one week under observation at service center they not found any noise. Again they were saying unless sound record we can’t do anything to company policy We said that return back on date 22.11.2016 to home as it is in our place in worst condition scratches for refrigerator body.
Now who cover the scratches for refrigerator body damage & Noise.
I will not switch on the refrigerator unless your engineers visit.You damage the refrigerator while delivery at home.
LG cannot give up with a good services in Goa, provide trained engineers latest technical information explain for customer satisfaction.
Find Enclosed pictures while return from service center today dated 22.11.2016.After that Branch manager visit on 25.11.2016 .After discussion we send record sound to service center on 26.11.2016 on email ID concern persons ..Till on words no reply from service center.. Waiting for reply.