[Resolved] LG Electronics — Entire chennai team is irresponsible and lethargic | |||
I need a solution to this never ending problem with my LG Wate purifier It is been 40 DAYS since the complaint and issues cropping up because of the untrained, unprofessional not proficient technician of LGE - my water purifier has been spoilt and in spite of my repeated, calls, emails and SMSes to the Customer Care, literaly begging to your SERVICE CENTER MANAGER - this problem is not solved. LG RO WATER PURIFIER ISSUE IS Going on since 24 - December - 2013 PLEASE urgently contact [protected]@gmail.com & [protected]@gmail.com - The first email id the registered email id, while the second email id is the id from which numerous emails have been sent to your Customer Care, Your Manager - MR. Alok is also not taking any responsibility for solving the issue and is very lethargic Yesterday he called and said that he will return the money and take back the product and today he is sending a mail to tease us by not responding to the issues, Your technician has taken away all the new parts in the water purifier and when questioned to him, his supervisor, supervisor's supervisor (RAJKUMAR of Chennai) and Manager or RAJKUMAR - ALOK IYENGAR - all are equally fraudulently acting and does not take steps to rectify the defect and replace the unit with NEW MEMBRANES And CYLINDERS while the product is in the WARRANTY PERIOD Instead your BRanch Service Manager is asking us to research about the water quality in every house in the neighbourhood with their existing WATER PURIFIER This is ridiculous This is literally STEALING the parts of our machine and placing inferior products PLEASE RESOLVE - TAKE ACTION SENIOR MANAGEMENT OF LGE please look - YOUR CHENNAI BRANCH Personnel are very negligent, irresponsible and most important are treating Customers as a very cheap - and think they can do whatever they want !!! Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear lclnrk, Welcome to world of LG ELECTRONICS where LIFE becomes miserable and LG ELECTRONICS become UNUSABLE. EVEN I AM FACING A SIMILAR SITUATION HERE. when questioned to the sales center, he will say his supervisor, supervisor's supervisor (RAJKUMAR of Chennai) and Manager or RAJKUMAR - ALOK IYENGAR (SAME AS U MENTIONED)... SUPERWISER's SUPERWISER's SUPERWISER... FRAUD FELLOWS. See my concern below :
[protected][protected]
I purchased a LG 3d led tv 6130 from lg best shop velachery on 28th of March 2014. Ever since I bought this tv, it had a display problem on 3d projected images. There is a doubleness in the image or in technical terms called as the crosstalk as I am not happy with images produced from it. I raised the concern to lg customer care on 21st April (RNA[protected] and from that date till now 3 customer care executives have come to solve the issue which was of no use. The last person who came claimed as the senior executive (Vishnu [protected]) said that the model 6130 itself has 3d display issue when playing from USB. It can display clear 3d content only from blueray player. He claimed that it is a 100 Hz tv and only a tv that has more Mci like 240 or 400 hz can display clear 3d content. But if I had known it earlier I wouldn't have gone for this model and I would have gone for the next version.
I am asking for a refund to buy a better model from LG. This is ongoing for the last 8 months.
[protected][protected]
I purchased a LG 3d led tv 6130 from lg best shop velachery on 28th of March 2014. Ever since I bought this tv, it had a display problem on 3d projected images. There is a doubleness in the image or in technical terms called as the crosstalk as I am not happy with images produced from it. I raised the concern to lg customer care on 21st April (RNA[protected] and from that date till now 3 customer care executives have come to solve the issue which was of no use. The last person who came claimed as the senior executive (Vishnu [protected]) said that the model 6130 itself has 3d display issue when playing from USB. It can display clear 3d content only from blueray player. He claimed that it is a 100 Hz tv and only a tv that has more Mci like 240 or 400 hz can display clear 3d content. But if I had known it earlier I wouldn't have gone for this model and I would have gone for the next version.
I am asking for a refund to buy a better model from LG. This is ongoing for the last 8 months.
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We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team