[Resolved]  LG Electronics — Exceptionally poor customer service and after sales support under warranty

Address:

Pune, Maharashtra

We had purchased an LG Fridge (Model Number 478 GEX 5) for Rs. 49500/- on 16th November 2013. We had not used this fridge till 1 April 2014, which is when we shifted to a new house. Now, barely 2 months in service, this fridge has broken down. We called LG Pune Customer support & Services on 24 June 2014 and they had assured us that they would send someone in 48 hours over to get it repaired. The person came a day later than promised. More importantly, he was not able to identify the problem involved and said something vague about a part being damaged.Again, this person told us that our problem would be solved within 2 days. After this, we have called multiple times to get the part replaced or provide us a replacement of the fridge.It has been 8 days and we are yet to get a proper response from LG Pune Customer Support and Services team. We have been highly inconvenienced because of the absence of a fridge. When we called the service engineer today, he stated that they would take the machine for repair today. If the machine was to be taken for repairs to the service centre, why were we made to wait till date for that ? IS THIS GOOD SERVICE BY LG?