LG Electronics — Fraud and Pathetic Repair Service.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Hi I Am Varun Tiwari, i own a LG microwave owen, on 15th april this microwave faced a non heating issue, i was running ok just that it was not heating anything, so i called the lg customer care, its then when my worries started. Technician came and replaced a cable charged me Rs 422.

Less than 2 months later issue arrised again, I Do not use microwave much just for occasional food heating. So on 12th June i found it was not heating, i called customer service again and this technician came and changed cable again and as it was under warranty i was not charged anything. Just a week or 2 later i found it was faulty again, due to my busy schedule i was unable to file complaint then so i filed it on 2nd july, this time technician told me that it is magnatron that is faulty so he replaced it along with the cable and charged me Rs1440. To my utter surprise i fould microwave faulty again just a month later on 8th August i called customer service again this time also the technician said its is faulty magnatron, so he replaced it. It was very surprising to see a major part as magnatron to get faulty so early. Just 2 days later microwave again got faulty and was not heating, again i filed the complaint this time technician told me that, the magnatron is alright but it was the TRANSFORMER that was faulty all along, he told me that sometime it is generating required current and sometimes it is not that is why microwave is heating sometimes and sometimes it is going faulty, He told me the estimated repair would be Rs 2200. To this i totally disagreed and did not approve the repair. I mean this is totally unacceptable that you charged me ~1900 rs for parts and service that was not at all faulty and not required in the first place. I request you to repair my microwave free of cost or refund my above paid amount with a resonable compensation for the harresment caused to me. I would be seeking help from the comsumer forum if my request is not resolved in resonable time.
Thanking You
Varun Tiwari
Ph:- [protected]
Mail :- [protected]@gmail.com
Complaint Numbers -
• RNA[protected]th April, 2016
• RNA[protected]th June, 2016
• RNA[protected]nd July, 2016
• RNA[protected]th August, 2016
• RNA[protected]th August, 2016

P. S. - I TRIED REACHING YOU THROUGH GRIEVANCE REDRESSAL BUT YOUR APP IS NOT TAKING MY COMPLAINT, NEITHER YOUR WEBSITE IS ALLOWING SUBMISSION OF COMPLAINT.