LG Electronics — Grievance on lg india regarding maintenance of lg 1.5 ton ac during amc period | |||||
Dear sir, My name is subhajit das. My address is: kapat hat (Harindanga road), diamond harbour, south 24 pgs. My registered mobile nos.: [protected] and [protected]. I’m providing details of my 1.5 ton lg air conditioner machine and the amc details bellow. Lg split 1.5 ton ac. Model no. Lsa3ar5t. Am2g Serial no. 206palp000208 Amc start date: 31/10/13 Amc end date: 01/11/16 Hlp plan code: [protected] Hlp no. Ne014722 Problem found: not cooling due to leakage in gus line. Grievance: engineer refuses to work due to short platform. But during amc inspection (Twice) and cheque collection it was never informed that outdoor maintenance is not possible. In the terms and condition section also no where it is written to build platform for outdoor maintenance. So i'll be putting the charge of harassment of my old parents (Age more than 60 years)and making illegal profit to lg india if this problem is not been resolved. Was this information helpful? | |||||
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LG Electronics customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
I've already communicated customer helpline, the escalated the issue to Ms. Jayashree Dutta, but the problem was not resolved. Should I then move to Government Grievance Redressal cell for that?
Thanks,
Subhajit Das
Thanks,
Subhajit Das
Hi Subhajit Das
We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
Regards,
LG Customer Support Team
We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
Regards,
LG Customer Support Team
Hi Subhajit
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team
Hello,
Customer service personnel called me just few minutes ago and Ms. Jayashree Dutta was also was in conference. They were not able to resolve this issue at first call but he committed me the he'll call me back soon.
But still I haven't got any call from there.
I'm waiting for the next communication.
Thanks,
Subhajit
Customer service personnel called me just few minutes ago and Ms. Jayashree Dutta was also was in conference. They were not able to resolve this issue at first call but he committed me the he'll call me back soon.
But still I haven't got any call from there.
I'm waiting for the next communication.
Thanks,
Subhajit
Hello,
Customer service personnel committed me to call back but its already 6th day, no body called me on behalf of LG.
I've never expected this from a multinational company like LG Electronics.
-Subhajit Das
[protected]
Customer service personnel committed me to call back but its already 6th day, no body called me on behalf of LG.
I've never expected this from a multinational company like LG Electronics.
-Subhajit Das
[protected]
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