LG Electronics — Home theatre dvd player

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had requested for repair of my home theatre dvd system on 11th of dec. 2015. The service technician turned up and on checking found that lens head is faulty. So he said he would have it replaced on the 12th or 14th but he could not obtain the part. After waiting for 4 days he showed up on the 16th wednesday and came with a defective lens head. How is this possible with an established reputed company like lg. I cannot understand. There is no importance given to time and the service is unacceptable. No body in the service repair section is accountable and my impression is that no one gives a dam. Since he ended up with a defective part, he promised he could get a good piece on thursday the 17th of dec. But since i was not going to be at home, i told him to come on friday the 18th. Upon checking was told that he could not come as he does not have the part. Spoke to madam chitra rane at your andheri east sakinaka centre and as per her the part has just been requestioned today from noida. What crap is this. Are you not committed to deliver. Is any one accountable for service. Being a person who worked overseas, i myself had the privelege to use lg long ago much before lg ever made it to india but i got good service in which ever country i was posted. But sorry to say lg is in a mess out here in india.