LG Electronics — I am complaining about a defective top load washing machine

We have purchased a top load washing machine on 14th January this year from Modern Sales Group, Sector-70, Mohali, Punjab. The piece which we received at home was defected and had lot of scratches on it. Even installation engineers verfied the same and asked us to get it replaced. We raised this to Modern sales group and they promised to get it replaced. Since that day, these people have been making false promises that washing machine will be delivered soon.

We are being harassed mentally for last 3-4 days by this dealer. Dealer is not even agreeing upon returning our money and not delivering the washing machine. LG group, kindly look into this matter on priority as this is not expected from such a prestigious brand.