[Resolved]  LG Electronics — Irrepairable 32LG80UR LCD TV

Address:

Bokaro, Jharkhand

My LG LCD TV 32LG80UR Model 2009 got damaged due to lightning fall on my building in August 2014. I lodged a service complain at the LG Service Centre Bokaro Steel City (Jharkhand). They sent a repair technician who after examining the set said that the Motherboard needs to be replaced, but it is not available. The set would be repaired once the motherboard is available. 15-20 days passed and finally LG service centre said that LG has stopped manufacturing the set and spare was not available. As a take back policy LG would take the set back and pay the balance amount after deducting the depreciation cost. Well and good. We bought a new Samsung LED TV. On 31st Oct, LG service personnel came to our place and took details of bank account and other documents related to address proof, etc. They said that cheque of about Rs 4800 would be given to us and they will take back the defective TV. Entire November month went by and there was no sign of cheque from LG. Repeatedly contacting the LG service centre was met with the same reply- "Your case is under approval." I asked them is it a professional public limited company or a state/govt sector company where the file is being pushed from table to table? They said I will get the amount soon. December also went by. Finally in Jan they say that company policy has changed and that we will have too buy an LG TV and they will deduct Rs 4800 from the MRP!! Do they expect that the customer will wait for 06 months and remain without a TV? I have already purchased a Samsung TV, why are they forcing me to buy an LG TV? Is it not a democratic govt where the citizens have a right to choose? Or maybe the type of govt has changed in Korea and people are forced to buy only LG products there?Someone please help.