LG Electronics — Issue with LG 1 Ton Split AC and fraudulent customer service

Quality of LG AC products and customer support/service centers are the worst after my experience o[censored]sing LG products in last 2-3 years.Recently my LG 1 Ton Split AC was giving insufficient cooling issue for which i raised complaint with LG customer care two weeks back and it took 5 days, number of follow ups from my end before the support centre guy finally turned up to resolve the issue.He appeared inexperienced and without understanding the real issue, he started cleaning the filters, opened up the entire indoor unit and poured water as if he was cleaning clothes and not repairing an AC. He charged me INR 560/- as standard service charge.My AC worked barely one day after this repair and suddenly it stopped working at all. The technician stopped responding to me and the response from service center was also unencouraging.I raised another Complaint with LG customer care (RNA[protected] three days back for the repeat issue and it again took 3 days for the service center guy to turn up after multiple follow ups. This time he said the capacitor has gone faulty and it will be replaced on chargeable basis. I somehow agreed though i still suspect that this new issue had cropped up because of mishandling done by the previous technician. The second technician replaced the capacitor yesterday and the AC started working when he was present. Once he left, the AC stopped working completely after barely 2 hours o[censored]sage. Is this the quality of service LG offers to its valued customers? I use 80% of my household appliances (AC, LED TV, Home Theatre, Refrigerator, Washing Machine, Microwave) of LG brand but after these repeated issues with LG product and service, i must stop using LG products and also urge others to stop buying the same. Brands like LG and Samsung just spend Millions of rupees in brand building and advertising rather than concentrating of quality of product and service.
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Dear Abhijit,

We are sorry for the inconvenience caused to you. Please share your contact details here: bit.ly/LG_Assist for a quicker resolution.

Regards,
LG Customer Support Team
Barely 6 months after LG service team replaced motor, capacitor on chargeable basis, my LG split AC has stopped working again. Whats the point of spending money on LG products within 2 years of purchase and having pathetic service from its Service Centres. The LG service centres just make money by cheating customers and their attitude is also too bad. Can anyone from LG call me immediately on my number [protected]?
LG customer care person came today for my recent complaint No.[protected]. Now new excuse is that there is gas leakage in my AC and they want to charge me 3000/- for gas refill. Are customers suppose to pay LG every 6 months for repair of their product within 2 years? I am considering going to consumer court as i dont trust LG and its support team anymore. Customers cant be cheated like this. I need immediate replacement of this faulty AC.

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