LG Electronics — Kindly get my LG LED Display replaced immediately and get my money back

Address:Ghaziabad, Uttar Pradesh

Sir/Madam I had purchased a LG LED TV 32"_Model No-32LN5110-TB in Oct 2013 and it starts causing problem with its display from the very beginning. Even I had registered a complaint on[protected], compliant no: RNA[protected] and many more complaints, to replace the defective piece but engineer did not entertain the request and temporarily repaired the same, which would now results for permanent wickedness. Therefore, Again I registered a complaint on[protected], compliant no: RNA[protected] to change the display but at this call LG Engineer Mr. Sandeep Kumar offer me to get RMC on the defective product at Rs 5000/- illegally (I have Proof of that) and get my display changed in RMC after 60 days, since my product is a defective piece from the very beginning, so I didn’t agree to pay the said amount to Sandeep illegally, Instead I want to get my Product replaced from the company side. Since company did not entertain my request to replace the display moreover not for its goodwill worthiness, I decided to replace the display at my own cost and get my display changed on[protected]TCR No: PGHA4/9141). As I did not accept the offer of Mr. Sandeep Kumar to pay the said amount illegally to him. He install a defective display in the absence of mine moreover it’s came in an open seal package which I get to know afterwards. Therefore, I request you to kindly get my product replaced immediately and get my money back. As many “thullas” like Sandeep and Dharmpal Rawat are causing cash loss to the company, advice you to take suitable action for your own interest. Thanks & Regards Saurabh Kushwaha +[protected] | [protected]@ymail.com
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Dear Saurabh,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
Sir


My Complaint RNA[protected] has been cancelled without proper assistance. I had purchased a LED display on 18 July 2015. It is defective as it shutdowns often and Its colors are very dull. Engineer Mr Dharam Pal Rawat was visited but did not entertain with due care. As I told you before in my previous correspondence since I refused to give certain money to the engineer illegally so He(Sandeep Kumar) installed the defective piece.
Hence I request you to kindly forward my case to the upper head and replace the piece immediately. Kindly fix an appointment with the senior engineer from HO so that they will check the defect on it own.

Regard
Saurabh Kushwaha
[protected]
[protected]@ymail.com

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