LG Electronics — Known Product Issue Not being handled

Address:

Hyderabad, Andhra Pradesh

Hi, I own a Google Nexus 5 LG Ph (IMEI[protected]B44710-9) bought on 8 March 2014. The phone is not getting booted now. It just blinks 'google' when on charger. When I showed it at the Service Center they said its a mothrerboard issue and will cost 7000Rs. My phone is just over a yr old and hence is out of warranty. When I researched more I realized that its a known issue and a lot of people are facing exactly the same issue and changing the motherboard has not helped them. Since its two huge companies like LG & Google involved and the phone is worth 30K, this is not the kind of customer experience I ever imagined I will face. As it a known issue I expect the company to take ownership of the same and get a resolution to it. They cannot expect customers to simply go and buy another phone. In US handsets are being replaced. Its a product issue the product should have been recalled or a correction patch should have been sent to rectify the issue. This is disgusting and unacceptable. I have great hopes from you to help me get the issue rectified not only for me but for all those who are facing it .