LG Electronics — Led 3d smart tv model 42lw5700

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Mumbai City, Maharashtra, 400064

Lg electronics — led tv 42lw5700


I have lg led tv model 3d led 42lw5700- it was bought on dt.10.10.11worth rs.72760.00


Recently problem persisted resulting to no display and complained to lg service centre vide complain no.Rna[protected].

Service guy named mahesh keshavambre came n informed me that display is damaged need to replace & will cost approx. Rs.26000/=.

I ordered the same n he assured me that he will get the part in 3 days.

After no response for the 5th day i called up and was told that the spare part is no longer available with lg!!! And therefore my tv cannot be fixed!!! Lg discontinued the model and stopped the supply of the spare parts for this model!!

Now i'm surprised and confused that within 4 years of product cycle there are no parts available for my tv n they will pay me some depreciation that is only 10000 n i have to purchase again another lg tv only.

It sounds like we are cheated, firstly, we are not asking the part in free replacement & 2ndly, they should continue such imp parts at least for 10 yrs.

The depreciated price they are offering is too less as i already replaced mother board worth rs 10000 last month only thru them.Only. And now they as offering only 10000 only ( it's free deal for tv of 72760)

I have really felt very bad about lg and it's service mentality.

I just request you to replace part or not possible then replace it with another tv


Thanks n regards

Harshad

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