[Resolved]  LG Electronics — LED TV SERVICE PENDING SINCE 2 MONTHS.

Address:

Chennai, Tamil Nadu

I am writing this complaint on behalf of my maid servant who works in my house. She is an illliterate and cannot write so I am taking this initiative. My maid servant purchased an LG LED tv from SATYA AGENCIES PURASAWALKAM on 28/12/ 2015. The tv was delivered but it could not be installed by the technicians as my maid was out of towm for a few days. And even after repeated calls nobody turned up. So, my maid and her husband installed it herself on a stand. Some days later by accident the tv fell down and the panel broke. She approached the store, they said she would have to pay up the whole amount of Rs.12000/- as it is a physical damage. She resisted in many ways. She blamed them for not coming on time to install it. She pleaded that she was below the poverty line.Nothing helped. She finally agreed to pay up the whole amount . And even after repeated calls to the toll free number, the service representatives, nobody has turned up to repair the tv. Latest heard was that they have to order the panel . I cannot be more surprised as LG company expects its customers to be technicallly aware before buying their products. LG boasts of its non breakable panel and what about service. I have never owned an LG product . I think this experience may just prevent me from buying any as well. I also think Samsung is unbeatable in customer service. However, since my maid has unfortunately already purchased it, Can you please help . Her multiple complaint numbers are RNA[protected], RNA[protected]. The people handilng the service issue have also been talking very rudely to them . The issue was handled by Mr. Thiyagarajan of Thiagaraja LG service and Mr. Ramaswamy.