LG Electronics — LG AC, 1.5 Ton

Address:

Hyderabad, Andhra Pradesh, 50038

I purchased lg 1.5ton ac from "vaibhav enterprises" at himayath nagar x road, hyderabad, telangana. At the time of purchase i was very specific on the time constraint. I wanted the product to be installed in 24hrs and if agreed only i will purchase it. I have my ailing parents at home for whom i wanted the ac. I was promised to have it delivered and installed in 24hrs. It’s been 3 days now the installation is still not done and when asked they give all odd reason like the stabilizer has to come from one place and the installation guy has to come from another place. If they had any challenges then they should have told me and i would have gone to some other competitor who could have delivered the product as per my requirement. Today when i have visited the office at 10 am in the morning i was told that the stabilizer will be coming in 2 hrs. I approached at 12:30 pm in the afternoon to check on the status and i was told the technician has already left with the stabilizer. I waited for 3 hrs at home waiting for them and no one turned up. I asked for mobile number of the technician and was told that the technicians are not allowed to carry mobiles. I went back to the showroom and asked for an explanation and the owner of the showroom (Mr mahesh) says it is not his fault. I told him that i don’t want to know at whose fault it is. All i wanted was my product for what i have paid and as you took the responsibility to deliver on time and install. Mr. Mahesh had no sympathy on me and was shouting at me saying to return the product i don’t want. After 3 days of my time i can’t return the product and asked him to deliver the stabilizer and install the ac today. Mr mahesh said will not do it and pushed me out of the showroom. I don’t this it is the right way of dealing with the customers. He has got his money does not mean that he can do anything.
I sincerely request you to please take sincere action against the showroom vaibhav enterprises.