[Resolved]  LG Electronics — LG Complaint No.: RNA[protected]

Address:

Mumbai City, Maharashtra

Hi, I have bought the following model LG 32LN5110 32 inches LED TV (HD Ready) - OD[protected] from Flipkart. LG Complaint No.: RNA[protected] Just after a month, the TV stopped working and the LG customer service manager (Prashant Patil) told me that they will replace the TV with exactly similar features. Now it has been close to 30 days and Prashant Patil - Customer Service Manager, Mumbai, is making me fool. Today (14th Oct, ’14), he sent TV which is of lower version (without ECO Sensor, Energy Saving, and the new TV lacks many other small features). Now, when I asked Prashant that why he sent this TV without any features as compared to the TV which I have bough, he says that he has this only TV in their stock. Now I told him that deliver the TV which has features as compared to the existing one and take the TVs. Prashant says that he will file FIR against me in the police station for not co-operating with him and also LG can stop offering their service to me. Discussion with LG Service Center Customer Asim Sheikh and Prashant: Prashant is not willing to provide the right TV and is forcing me to keep the new TV which they have delivered today and this TV really does not have any feature. He is also threatening me that he will file FIR against me in the police station. Kindly solve the issue.