[Resolved]  LG Electronics — Lg Double Door Fridge

I have purchased LG Double Door Fridge Big Size in year 2016.
It worked perfectly and in 2022 it had cooling problem i gave complaint to Customer Service Service Engineer Came and said Main PCB has to be Changed,
I agreed and after Board Changing he says Compressor is Faulty Company Replaced it under Warranty and it Functions became Normal and repair was done by Company authorised Service Centre Raghava Electronics [protected],
Again in 2.5.23 Cooling was issue i called Raghava Electronics directly and Engineer came and said after checking Fan Unit need to be Serviced I agreed and he Charged 500.00
Next day i felt cooling not Normal Called engineer and informed he guided me to Call Customer Care and register a Complaint,
Engineer by Name Hari Came from the Raghava Electronics and said after inspecting display board has to be changed and ir will cost 1800.00 as he had not came with the Board he took Service Charges and gone saying he has to order and get it from Company
He called up 2days later asking 500.00 rs advance to order for the Display Board i have to agree and paid him 500 by GPAY he came with board in 2days fixed it and said it will be ok in 3 hours time but nothing got ok
I called him and informed the status he came back next day after checking says Main PCB Board and Fan Unit has to be Changed and it will Cost 7000+ i have to this also as i don't have any other options
It was now already 15days
He came with Board and Fan Unit fixed Board and Fan was not Suitable He demanded 4500.00 for Boad and fridge still not working
I asked him to complete the work and collect the full Payment on Sucessful performance of the Fridge
He got annoyed and raised a police Complaint on 100 and started harassment,
Police man came and understood our plight and asked him to Complete the work and collect payment on Successful running of fridge,
He started pleading with Police Man saying Company will penalise him 3 times the cost of spare if he doesn't return it to Service Centre
Till date 2.6.23 complaint is not resolved
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Sep 11, 2023
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2023
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.

Regards,
LG Customer Support Team
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