[Resolved]  LG Electronics — LG G4 and poor services

Website:

www.lg.co.kr/index/index.dev

28/5/2015, i bought an lg g4 hk$5698 at wilson hk
10/6/2015, i exchanged for a new mobile phone (Problem w/the mother board)
6/12/2015, i brought to lg repair center in hk (Phone was dead, problem w/ mother board, again. Requested to extend warrantee)
7/5/2016, i brought to lg repair center in hk (Phone was dead, problem w/ mother board) same problem again. 7/5 tried to call up hk repair office, but no answer, went to the office, but closed whole day that sat. Without notifying customers through messages on the phone.
8/5/2016, i brought to lg repair center again.
10/5/2016, i requested for a g5 because g4 is definitely a defect model. I don't mind paying some money to get g5.
12/5/2016, lg returned my call and asked me for hk$2, 500 for a g5 or a new g4.
Ridiculous, it was not my problem in the first place. I have totally no confident in your g4 and not sure about g5. And your staff was trying to tell me that the problem is not with lg. All my colleagues using g4 encountered the same problem. Please be fair!!! Also, without a mobile phone to use until now has already caused me a lot of inconvenience. I paid so much money on a phone that is continuously causing me sooooo much trouble. Is that fair? And to remind you this is the third time in less than a year that i have to go through all these trouble.
I read a lot of blogs and articles about your g4.
Lg is such a big company and i can't believe i am getting services like this.
Please treasure your customers! The person that i have contacted in hk is mr hui, customer service manager.
My service receipt no: rna[protected]
Once again, i still trust your company is a big international company. Please look into my case and give me a fair answer.