LG Electronics — Lg g4 stylus mobile handset

Aug 25, 2016

Updated by Vishvakiran Again as last try I allowed them to replace motherboard for second time. I found that after changing motherboard for second time there are few more issues arriving out of this such as low memory error while uploading file on the web, can not save changes in internal memory, camera delay etc. I asked them to replace my handset with new one but company is still insisting on repair. I have also asked them to replace my current handset with upgraded one & I am ready to bear the cost difference. After daily follow ups since last 4 months my problem is not resolved. They have provided me area sales manager’s (ASM) number (They have given me number of the person who is not into the system) but he told me I can not handle your case & you must remain in contact with Mr. Saurabh. LG customer service executive told me that ASM has authority to approve for replacement & company gives replacement when device is beyond repair. Since last 3 weeks Mr. Saurabh is taking follow up with HO at delhi for approval but didn’t get the same till date. Also many times it happens that Mr. Saurabh don’t receive my calls (I call him daily for update). I am frustrated by taking follow up with all of them & wanted to take legal action against LG mobile company for their faulty device, unsatisfactory service. I have proof of all telephonic conversation which I had with them.