[Resolved]  LG Electronics — Lg led tv

Address:

Allahabad, Uttar Pradesh, 211001

I registered a complaint on Customer Support ( Job no. RNA[protected] . A technician visited the next day . After checking the TV he told me that the 'Panel' has malfunctioned and told me that the minimum cost of the same apart from the service charges would be Rs. 36000/- . I was totally shocked as I had purchases this TV for Rs. 58000/- just 4 years back. I asked him to confirm the exact cost of the Panel - He after checking told me that the part is NOT AVAILABLE and this TV CANNOT be REPAIRED even if I decided to pay the cost. Also I paid the technician Rs. 250/- also for telling me that I can throw away my TV. It is totally shocking and illogical that a reputed company such as LG makes products which do not last even 5 years and also it does not have spare parts to repair them. I called up the service center in Allahabad to inquire for any way out as I could not digest the above scenario. I was told by the center head that the company has a 'Replacement Policy' - which I later found out is a complete joke. For a TV set just barely 4 years old I will be offered 15% of my depreciated purchase price ( Rs. 58000/-) i.e. Rs. 8700/- and that too in form of credit note valid for purchasing only an LG product. and that too on Dealer Price ( on which all dealers offer 9-10% discount when purchasing this expensive TVs) - so in effect I will only get 4-5% or just Rs. 3000 to 4000 return on a TV purchased for Rs 58000/- just 4 years back. I am writing this email only to bring to the front the fact that I was a loyal LG customer with 3 LG TV sets, 1 LG Refrigerator, 1 LG Microwave, and other smaller products like Karaoke mic etc. at my home. But this incident and the LG policy has really really disappointed me . I thus request the company to see what best can be done in this case at the earliest. EVen if LG decides to do nothing - nothing much will happen apart from the fact that LG will have 1 loyal customer less apart from other measures that I may decide to pursue. If LG decides to stand by its pathetic policy then I request to please provide the same to me in written.