[Resolved]  LG Electronics — LG LED tv failed in 5 months / extremely poor customer service

Address:

Mumbai City, Maharashtra

We bought LG LED TV (LG TV model 55LA6200 3D ) from Croma on 15 Jan 2014 for INR 114900 (invoice no. SLF02A[protected]. On 25th May 2014 evening (ie before expiry of 5 months from purchase), TV stopped working as it did not move forward from the power on screen. On 26th May 8am, complaint (number BOW260514fs00001) was registered with Croma. Nobody came within the promised 48 hours. Then we complained to LG directly but were told that Croma informed them about complaint only on 27th May ie one day later. LG guy told us that he would put our complaint on priority now. Still, their service guy finally came to visit us only on 29th noon but within 10 minutes told us that motherboard has to be replaced. He did not give us any document despite our asking but promised to call us on 30th morning to tell us when will motherboard be available. No call came and then we called him about 2 pm on 30th May. He said he would sms his senior's contact number from where we can find out the info. He did not sms the number and stopped taking our call after that. We called LG customer care again but they were unable to commit any timeline on availability of motherboard.