LG Electronics — LG Mobile phone

Website:

www.lg.com/tr

My lg g3 phone has broke down on 21 april 2016. I gave the phone to the customer service in izmir, turkey. After 20 business days they told me "we couldn't find any spare parts and we will send you a new phone from istanbul head office". After 4 weeks they didn't send me any new phone. I called the customer service many times. I have been without phone for 2 months. Lg only cares customers when selling something but not afterwards. I want a new phone. I wrote many times to customer service page in turkish web page but they didn't show any interest. I want to send this complaint to headquarters in seoul but couldn't find a way. So writing here. I will appreciate the urgent reply.
Thanks.
My customer number: [protected]
My phone number: [protected]
Email: [protected]@gmail.com