[Resolved]  LG Electronics — LG Refrigerator Cooling Issue

Address:

Bangalore, Karnataka

Hi, I am subramanian. I brought one LG Refrigerator 6Months back via online. Immediately after 1month, it was observed that there was no cooling inside the refrigerator. Upon raising a complaint in LG Customer care, one service engineer came to my home (after calling the customer care for multiple times) and repaired it. He refilled the gas and said its OK. We felt happy thinking that every thing is fine. But the real nightmare is awaiting only. After two months, again we hit the same issue. Again we register the complaint and repeated the same story. Service engineer came, refilled the gas and went back. Now again the THIRD time, after one month to the 2nd repair, hit the same issue. This time they took back the refrigerator last Wednesday (15th Oct 2014) and confirmed that will replace the entire cooling system and return it back my Saturday, and late by Monday (20th Oct 2014). But today (20th Oct 2014), when I called the LG care, the supervisor (Mr.Asif) said, the unit is already repaired and is under observation for 2 days, and will return the product back with in 2-3 days time. And the worst part is, through some other source I came to know that the unit was not even touched by the service guy and the service supervisor is simply bluffing to escape from the issue which is not tolerable. Now we lost the faith in LG. Its confirmed that, its a faulty equipment issue and want to raise a complaint against them . We paid the money for a better life and ultimately because of LG, we are suffering. Lost our money, lost our time and at last our happiness. Moreover, this is me and my wife's first Diwali celebration and they spoiled all our happiness. I need a compensation for this and a good working refrigerator (a brand new one without ant issues). Expecting a favourable solution at the earliest. Regards Subramanian H [protected]