[Resolved]  LG Electronics — Lg tv 42lm6690

Address:501203

I bought a tv model 42lm6690 in mar-2013 and took insurance also res q with reliance digital for 3 years. It is surprising that exactly after the insurance expiry in may, 16, the tv developed a problem. The tv has developed vertical lines and when we contacted the service centre online, i am told that the panel is to be replaced the cost of which is around rs.25, 000/-. I bought the tv for rs.75, 000/- plus insurance for 3 years another rs.15, 000/-. It is a huge financial burden to replace the panel. It seems lg products are also becoming like chinese products which work temporarily for some time and we have to put them in the dust bin. I bought recently lg mobile also thinking that lg products are of high quality and have longer life. Now i have to change my opinion and i would not recommend also in future the products of lg. I am going to highlight this point even to the press and even in reviews. I am sorry to state that such a high cost equipment manufactured by lg electronics get spoiled in such a short span of time like chinese products.
U c avadhani
Shankarpalli, telangana - 501203
Mobile # [protected]
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Sep 23, 2016
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Aug 20, 2016
Updated by Avadhani U C
I bought a TV model 42LM6690 in Mar-2013 and took insurance also Res Q with Reliance Digital for 3 years. It is surprising that exactly after the insurance expiry in May, 16, the TV developed a problem. The TV has developed vertical lines and when we contacted the Service Centre online, I am told that the panel is to be replaced the cost of which is around Rs.25, 000/-. I bought the TV for Rs.75, 000/- plus insurance for 3 years another Rs.15, 000/-. It is a huge financial burden to replace the panel. It seems LG products are also becoming like Chinese products which work temporarily for some time and we have to put them in the dust bin. I bought recently LG mobile also thinking that LG products are of high quality and have longer life. Now I have to change my opinion and I would not recommend also in future the products of LG. I am going to highlight this point even to the press and even in reviews. I am sorry to state that such a high cost equipment manufactured by LG Electronics get spoiled in such a short span of time like chinese products.
Verified Support
Aug 22, 2016
LG Electronics Customer Care's response
Hi U C AVADHANI

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
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