LG Electronics — manufacturing defect in washing machine

pratik_madhavi

from Mumbai, Maharashtra

Address:

Bhandup East, Mumbai City, Maharashtra, 400042

I had purchased a #WashingMachine from #VijaySales #Mumbai just 3 months ago.
On 4th March 19, I and my wife went out of the house for some time while the machine was on. When we came back, we found flames coming out from inside the machine.
These flames were so dense that the entire house had to be repainted. My entire kitchen got fired up. The refrigerator, utensils, filter.
To curb the fire, even I got injured and was admitted in the hospital with burn injuries.

When reported to #VijaySale, they were not responsive and neglected the issue. So I had to approach #LG. These guys came to my place to inspect.
I showed them the socket of the washing machine which is untampered to remove the possibility of a short circuit. I asked for reimbursement.
Here, #LG responded that their quality assurance team has checked and found that the fire has been caused by external sources.
I asked for the report and they said that it is a classified report (I suppose it belongs to defense ministry).

#LG is ready to give me a machine but not the other expenses which I had to bear. I ask them,
if it's not your fault them why even you are giving a replacement machine.

Overall this mishap has cost by around 1 lakh rupee. I am just married and moved to a new place with many beautiful plans but this incident caused me mental harassment and to top up with it #LG doe not believe in me and claim that I am lying to them.
To assure you here are the pictures of the washing machine.

This post is to inform and alarm you all to think twice before believing in such brands. I purchased the #LG product as I felt it has good quality but I was wrong.
Don't purchase such products, further never buy anything from #VijaySales. #VijaySales is such a cheap company that they immediately delete such posts.
They only keep good posts.

Attached washing machine invoice and pics after damage.

My only option now is #ConsumeCourt!!!

Be Safe! Be Alarmed!

+2 photos

Was this information helpful?

No (0)

Yes (0)

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

LG Electronics Customer Care's response Dear Customer (pratik_madhavi),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Jun 27, 2019

Updated by pratik_madhavi I had been approached by the LG guys. Your executive is claiming (Mr. Vinod Gaur) to give me 30, 000 rs as a goodwill gesture. Here, I dont need a good will gesture. I am capable enough to earn and purchase these kinds of stuff. They also claim that the fire has come from an external source, why don't be re-verify from your testing team. Cant it be that you guys have not checked properly.
No one was present at my home. No chance of external fire as everything was off.

You guys a fooling me. I incurred huge losses and your guy (Mr. Neelkanth) called me and said that it's my fault and the source of the fire was external.

I am going to take you guys to court. I could have died due to your washing machine.

I need the report prepared by you. Else I will send you legal notice.

Jun 27, 2019

Updated by pratik_madhavi My number:- [protected]

Jul 01, 2019

Updated by pratik_madhavi No one has approached me yet!!! May I know why unnecessarily my contact details are asked?