[Resolved]  LG Electronics — Microwave model no. Mh2548qps - glass tray replacement

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Kolkata, West Bengal, 700075

I have purchased a Micro Wave in 23.02.2013. Model No. MH2548QPS. Sr Number : The Glass Tray & Rotating Ring is damaged and I wanted a replacement/ new parts under payment. I have booked a complain through your support center.( RNA[protected] dated 8th Aug 2015. ) The service guy visited and closed the Request with Reason : Discontinued Part. I am surprised to see this with in 2.5 year of purchase how a product parts can be discontinued. Service has been handled by Soumyajit Das ([protected]) After that I have Sent a Msg to customer support on 16-Aug-2015 through https://www.lg.com/in/support/message-customer-support I got a call From Mr. Manoj ( [protected]) who first tried to convince me that Parts is discontinued. When I cross question him, He offered me to Get a New LG Microwave with 40% discount( From MRP ). I thought let's don't fight back and accept. He asked me to choose a product and let him know. It will take 7-10 days for the shipment as it requires paper work. After that, More surprisingly There is no More email communication from Customer Care also. I need a immediate Remedy of the situation with a Parts/Or replacement immediately. I still don't understand how a product parts got discontinued with 2.5 years and customers are forced to buy an another product.