[Resolved]  LG Electronics — Mobile phone - lg g4 rendered useless & lg ignores the issue

I write this out of an absolute desperation. I had bought an LG G4 back in August 2015 for around $650 in India. I have moved to the US a couple of months back and one evening I experience the bootloop issue that LG has since acknowledged - here is the link to the petition that has almost 2200 signatures (I was 92nd to sign that):

https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg...⇄

As you can make out from the updates to the petition, this problem is on a massive scale and almost all of the LG G4 handsets are/would be impacted by that. When I tried to contact LG US for a resolution, they had quoted their inability to service a phone bought in other geography (and a non-US international version) and directed me to LG India. When I contacted LG India, they quoted their inability to service my request as it spans across geographies - conversations on twitter, emails & petition updates are in the attached screenshots.

I had got the same response through their email support, funny thing being I had bought 2 years warranty from LG for a phone that I had considered to be the best in its class back then. It was my first flagship phone ever!

To me, it doesn't seem fair that I have to incur the loss of manufacturing defects for a device that's covered for the next 1.5 years under the warranty because of semantics. It also doesn't seem fair to me that for no fault of mine I have to use a ZTE ZMAX 2 phone from ATT which has brought my productivity down to the lowest levels in recent times, where I had paid for LG's flagship phone through my savings. At this point I cannot afford to get a decent phone in the market other than what I have, plus it breaks my heart to see the best device that I had used lying in a drawer because LG refuses to stand by their own products.

I really think I have tried my best to give you a better context of the problem I personally am facing being an LG customer, and I really hope you might be able to help me (and others too), to be treated fairly by LG's mature senior management and leadership.

Thanks for taking the time to read through this slightly long email. I really do hope to trust in the LG brand again soon.