[Resolved]  LG Electronics — Need refund for lg washing machine, please take it back

Address:	Bangalore, Karnataka, 560017
Website:	www.lg.com/in/washing-machines/lg-T8067TEELR

Hi,

I bought lg washing machine : t8067teelr, top loading fully automatic from lg showroom indira nagar, banglore, india, on 24 april, 2016 which was delivered on 25 april, 2016.

The person who came for demo did not provide me the proper demo. He just switched on the washing machine and he handled the hardware very carelessly.


First time when i used the washing machine, after around 30 min of running, machine made huge sounds (I think the drum inside wobbled).

Also, there was no cover on the button panel when i got the machine delivered, and when i press the buttons, i am getting sounds of plastic under them getting pressed, definitely, not

Expected in a new washing machine.

Status as on :april 29 : 2016
I have registered a complaint with lg and at the show room that i want a new machine, replaced. Now nobody seems to be responding with the complaints. The showroom manager tells me that i

Have to tell customer care that my machine is dead, only then they will come. Is this the state of customer care of a company like lg is hard to believe.

I do not know what will happen now. The showroom guys are telling me that anyways you have warranty, so do i take product i am not satisfied with?

Status as on :3 may, 2016
Complaint id : rna[protected] registred in 3 may, 2016

The technician came to my home and confirmed there is no problem. I asked him if the washing machine kept in my wash room might be a problem, as it has a slope. He told me that it is not a

Problem.


Status as on :9 may, 2016
Again the problem is seen. The washing machine is making very loud noises. So, i register a complaint again.
Complaint number : rna[protected]

The technician again visited my home and this time refuting his previous time argument that the washroom floor is not in level the washing machine should be moved outside. So, he himself

Ets up the washing machine outside the washroom spins a cycle, everything works fine and he is gone.

Immediately after he left the machine made loud noises and vibrations. I again called up the same guy, only to get the reply that when he saw nothing happened and lg needs a proof.
Now i have a proof as i had recorded a video for the same. The reply i am getting from the technician is that this is a used washing machine, but the washing machine is having problem

From day 1.


This is a very bad and harassing experience from lg as many times i have to talk to technician and service center people in my office timing. It is their washing machine which is having a

Problem,

But they are asking proof from me.


I think the only way to get through them is via consumer forum and filing a case. I will definitely make sure to follow up the case, no matter how much time it takes.
Please take back the washing machine and refund me my money.

Regards,
Priyank saxena