LG Electronics — Nexus 5 motherboard crashed

Address:

Hyderabad, Andhra Pradesh, 500032

I upgraded to Lollipop recently and I had a problem where my phone kept automatically restarting. I gave it a day and the next day I wasn't able to turn it on at all! When I put my phone on charge, the automatic restart happened but no luck in powering my device on.

I gave it to the authorized service center himayatnagar, hyderabad and I was told that the motherboard had crashed and it was due to the lollipop update. I read on various other forums about the exact same issue as well.

I've been asked to pay Rs.8000 to fix the motherboard problem. I'm wondering why I should shell out so much for absolutely no fault of mine! Unfortunately my phone is not on warranty, but even then I don't think a lollipop update warrants any payment from my side.

I spoke to Google Nexus 5 customer care and I was asked to revert to KitKat as the standard response given by the service personnel would be "motherboard problem". I'm not entirely sure who to believe. I can't even go on to the bootloader mode on my phone for me to revert to KitKat, I doubt what the service centre would be able to do.

Has anybody else faced this issue?