[Resolved]  LG Electronics — No Cooling and repeate repair

Address:

Sonitpur, Assam

Very Poor service and customer harassment from LG: I purchased an LG split AC from Ashirbad Electronics, Tezpur Assam on 17.07.2013. It could be run for only a few days that year as summer ended. When next summer started, the AC gave no cooling. I registered complaint through phone. Gas was charged but in a few days, cooling reduced. The service guy said that the units have to be sent to service centre for repair. Last year, my AC was repaired 3 times in all for no cooling . Dismantling the units and sending to servcie centre is also a big harassment in itself. And the problem has re-occurred again this summer (Last repair: Oct 2014) Last time, service manager Mr Bhadra Bora, Tezpur, Assam ( Ph [protected]) said that if the problem re-occurred, the AC would be replaced. Now the problem has re-occurred, but the service guys want to take the AC for repair again. Mr Bhadra Bora and the earlier service guys are of no help as Mr Bhadra Bora is supposedly looking after some other city. Now how frustrating is that! LG as a reputed brand should have updates about product service history and any person's transfer should not make the case ' a new case' for the next person. Its pure customer harassment. I am sure not to lay hands on LG products again. My complaint nos: RNA[protected]Mar 2015) RNA[protected]Oct 2014) RNA[protected]July 2014) Its high time the LG authorities looked after this issue. Mushtaq Ahmed Tezpur, Assam Ph: [protected]