LG Electronics — No Service Support for LG WD-85260NP Washing Machine

Shibin Varghese

from Bengaluru, Karnataka

Address:

Ernakulam, Kerala

I am using this washing machine for almost 7 years now. In this tenure, the WM was repaired more than 3-4 times by the LG Technicians and the motherboard was replaced once. Now again the WM stopped working. But this time LG technician has visited my place and said that they can not repair the WM, since the LG stopped the part manufacturing for the model number. And the support manager confirmed that LG can not support and products more than 5 years old. This means that if you buy an LG product and have any complaints after 5 years. We should replace it. SO PLEASE DO NOT BUY LG PRODUCTS.

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LG Electronics customer support has been notified about the posted complaint.

Aug 07, 2015

Updated by Shibin Varghese The service ticket number is RNA[protected]

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Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Shibin,

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

bhanupv

from Thiruvananthapuram, Kerala

I am facing same problem with my LG tromm WD 45260np which I got in 2007. pls help. Technician asking to go for new washing machine or reworked motherboard for Rs 5000. pls help