LG Electronics — Parts not available for repair work from last 1 week

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.lg.com/in/window-ac

Rna[protected].

On 4th april lg service people picked up ac for repair and promised to deliver it on 6th apr. Then we got an sms then it would be delivered on 9th due to parts not available and when we tried to know the actual problem by calling service center[protected], we are completely disappointed. All the executive we spoke they even struggle to speak in hindi forget about english. They keep throwing service centers number on us to find out the service status for almost every service center they have in noida.

It's a complete shocking experience that lg is not doing any services at their own instead they have outsourced the work to some useless agencies on their behalf, however unable to provide the parts to get them working efficiently. Customer care even doesn't know which agency is taking care of repair work and interestingly... There is no supervisor available in customer care to talk, i was on hold for almost 20 minutes and eventually call disconnected by customer care executive.

Not going to buy any more lg products and suggest to others also. Lg has lost grounds in customer service and now they are cheating like any other street shop.