[Resolved] LG Electronics — Pathetic service from engineer despite taking service charge

Tilak Shetty

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400053
Website:	Lg india

The product is LG microwave grill wavedom MG-2341BR. This wa a the 3rd time I had to face menu oanrl issue. Complaint no. RNA[protected]. Date mid Apr16 . Engineer visited house diagnosed the problem took service charge and later 2 week gave a call that part is available. Despite several follow up the engineer never turned up. Once he gave reason his sister was not feelibg well and couldn't attend for couple of week. It was fine with me. Its been 4 months now and nobody bothered to attend the service. When I called up today 26aug 16 I was informed to restart the complaint cycle. This is most pathetic service ever encountered ftom a known brand like LG.

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Sep 28, 2016

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2016

LG Electronics Customer Care's response Hi Tilak

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team