LG Electronics — Pathetic service support

Address:

Chennai, Tamil Nadu, 600106

Hi,

I would like to bring to your notice & pathetic service support from your team.

Based on your advertisement ...I am Happy that LG Electronics has come with free service camp in the month of December period for us.

I am feeling very bad about the Service you had promised in paper advertisement.

Detail story about my bad experience

I had raised the call with Toll free no [protected] on 23rd December 8:30 pm.
Complaint was : My Washing machine "Dryer was not working"
Job no : RNA[protected]

Within next 24 hrs, one of your technical person visited my house & identified "spring motor need to be changed & other's are ok"

I requested him: what would be approx cost : he told me motor cost would be 1600+tax.

if you confirm by tomorrow, i will bring the sparts & get it replace in your home itself.

on 28-12-15, I received a call from service team & asking me to send to LG service center for replacing the spares.

on 29-12-15, Myself & My sister had told very clearly not to change any other parts in machine & he told we will only change the parts as mentioned by previous technician person.

after 4 days, when i started asking the status of my machine...they had told me to pay 3, 419/- to get it delivered my washing machine.

when i had started argue with service person, he was disconnecting the call & when i repeatedly calling the no he requested to call toll free no.

when i called to Toll free no...they again requesting me to call service center given me the same mobile no for contact.

Bill breakup
1869 spring motor
600 spring adjustment
570 Transport
380 SC
Total : 3419

Discount : 1709/-

It clearly shows, how increase or decrease the price...at service center level ??

Kindly justify & send me the right value / price for your service

I had decided, henceforth I don't want to with any more LG product in my house / relative home.

CHENNAI: LG Electronics India will conduct a free service camp from December 15 to December 24 for all LG India customers who are affected by floods in Chennai.
The company will not charge for its services. Parts that need replacement will be offered at 50% discount.

http://timesofindia.indiatimes.com/city/chennai/LG-India-launches-free-service-camp-for-flood-affected-customers-i...⇄