[Resolved]  LG Electronics — Pathetic services from LG staff, issue still unresolved while on AMC

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is in regards to my Microwave model no : MS 2049UW for which Complaint was lodged on 1st Of July 15. My Microwave which is in AMC had some technical fault ( PCB not working) due to which LG service engineer has taken the PCB for repair on 8th July 2016. Engineer name Vinod Khuswaha ( [protected]), Job card no : RNA[protected]. Since then I have been regularly following up for the status of my Microwave. I have called up the service centre, spoke to Pooja Mathur ( CCO) and Head of Microwave Oven Product Group Mr Manish Gupra. Even after repeated follow ups with the Head of the department I did not get a fruitful reply of the status of my product. I am a senior citizen and such stress and tensions are causing serious mental trauma. I would like to ask LG, who would be responsible for the mental harassment that I and My family is going through, Moreover even after talking to the top shots it seems there is no way out to get a resolution to my problem. I would like to question LG that in case they are not able to cater the customer requests and complaints what is their need in their specific departments. I need the resolution to be given in next 24 Hours. Regards Amit Kumar Bhattacharjee [protected]/[protected]