LG Electronics — Poor Product and customer service

Address:

Thane, Maharashtra

I brought LG refrigerator on18th May 2013 within the 1st two months we started facing issue of water droplets inside of the Fridge. We told by the technician that the issue is because of the cooling temperature set and he adjusted it and said there should not be any issues. Even after the adjustment we were facing issues and they kept on telling us the same story even after escalating and a Sr. Technician reviewing it. Multiple complains were made and no proper action taken. 30th April 2015 we logged a complain again with LG Customer service with the same problem and also there was water collection that started happening. We got the same story again. Some how we managed to get the Sr. Manager number (Ali) and called him and explained the whole story. He in turn sent a technician who then told us that there is a problem with the thermostat and the cost of that is R. 2800. The point I want to make here is this issue is occurring Since I brought the fridge and was not fixed while it was under warranty. Why should I pay when your technicians failed to identify the problem. I humbly request to please get the issue fixed with no cost as the issue is with you quality of technicians. Request you to take action ASAP. Latest complain number is RNA15072C009713