LG Electronics — Poor service, frequent breakdowns, spares 'unavailable' or 'product discontinued' | |||||
I have been a loyal customer of LG but the products are awful. They keep requiring repairs. a technician comes, changes a part, bills you heavily, then something else happens. With my microwave, this happened so many times that even the magnetron had to be changed. Thereafter the part for convection was not available and I have to now go in for a new microwave. i used to have an LG washing machine earlier which also threw up numerous complaints requiring heavy expenditure on repairs, including replacement of the control panel twice (expensive). Like a fool I went in for another more expensive LG washing machine. i now have a problem with the start stop switch/ button. So I lodged a complaint with LG. Complaint no RNA[protected] on July 29, 2016. They attended on 30 July 2016 but according to them, this part (PCB/ control panel) is unavailable as the product is 'discontinued'. This is my second such experience. The last time, as mentioned it was with my microwave. Why are you doing this to your customers? Why are you forcing us to buy new products by not providing the service? Does LG want us to stop buying their products? Was this information helpful? | |||||
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LG Electronics customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
My contact details are already with LG. The complaint no is RNA[protected] pending since last month. I have made unlimited calls to your customer care but there is no action. Only the same old apology. Two Mumbai nos were given for calling but the persons called (nos [protected] and [protected]) just do not pick up. I sent an email to LG but have only got an acknowledgement. There has been no action. I was a loyal LG customer for the last 12 years. This is the 2nd major incident of deficiency of LG's service. I shall not ever buy LG products again.
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