[Resolved] LG Electronics Pvt. Ltd. — Product unserviceability and poor repair service

thegeorges56

from Ernakulam, Kerala

Address:

Kottayam, Kerala

I purchased approximately three lakhs worth of LG products when setting up our home on retirement during mid 2012. I regret having selected LG for two reasons, first, our refrigerator (LG DIOS 567L217BSXV) stopped working and it took eight days for a service person to come and repair IT. Now we have one of our split ACs not working (I understand it has a gas leak issue and needs to be soldiered and gas refilled)> The problem was registered with LG Service and confirmed vide SMS at 11.27 hours on 01 Nov 2013 (ID [protected]). I got a call from the service representative at 11.28 hours on 02 Nov 2012 that he would come home within 10 minutes; however, I was not at home and he satated that he would come on Monday, the 4th of Nov 2013, which was fair. However, I get a SMS at 18.49 hours on 02 Nov 2013, stating, 'your service request RNA[protected] is closed. Reason Customer Appointment over 5 days'.
I am sure we all understand that only 2 days have elapsed and not 5. Sadly this this the second bad experience We have had with LG. First their products are very very bad and get unserviceable soon and second their service is atrocious. My advise to every potential buyer...DO NOT BUY LG PRODUCTS> I am changing house shortly, and I will definitely not buy LG hereafter and will also influence all my friends not to buy LG

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Aug 14, 2020

Complaint marked as Resolved

Nov 05, 2013

Updated by thegeorges56 Two days since the complaint and we still do not have a representative from LG check on the problem. Very poor service. Sad that we went in for LG; any other company would have been better.

Dec 12, 2013

Updated by thegeorges56 It is now 22 days since we logged a complaint with LG service and sadly, the TV remains unserviceable for lack of repairs. Do advise as to how we can approach consumer courts for redressal...thank you

May 15, 2014

Updated by thegeorges56 Here's the update. I exchanged the damaged LG TV and purchased a new 3D LED TV (obviously NOT LG). The cost of repairs and services levied by LG is acceptable, but the time taken by them, in this case I waited one week only to be told that it would take more time for another part to come, is unacceptable when one is paying in excess of Rs 24, 000 for repairs! The last time repairs took 22 days. So LG, either improve your logistics related to service or expect people not to buy your products

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Comments

thegeorges56

from Ernakulam, Kerala

Here once again with the same complaint, the TV having the same problem 6 months after it was repaired after a wait of more than 22 days. Its been 9 days since the LG rep came and saw theTV and there has been no further action. On speaking to their complaint cell I was informed that they would spped up the case, but the fact is that they dont seem to have spares easily available and if it takes so many days to repair when we are paying a good amount of money, then their logistics setup is poor. I have told people who are purchasing new items to avoid LG products as their repair service is BAD

thegeorges56

from Ernakulam, Kerala

Complaint No RNA [protected] dated 30 April 2014