Gunda rowdi Technisian visited my home and no service even after 10 days
i have raised the request on 23-dec-2013 after my microoven stoped working, below are the order of events happend after that
1.tecnician has called up me on 24-dec-2013 and confirmed that he will be comming on afternoon on the same day
2.i called up the same technician on 25th -dec-2013 after i spent whole day for waiting for him
3.He came with rude nature and talked very harshly. and he i started shouting on him and sent out from my home
4.he was shouting out of my house around 15 mins after i closed my gate
5.with in 2 hrs my ticket got closed with the reason of "Customer appointment over 5 days".
6. i called up the LG customer care and tried to reopent the ticket
7.they never responded me and have given the managers no baskaran [protected]
8.i called him and coved all the events, he asked sorry and confirmed that he will send the guy with the parts to replace
9.after that i have called up the same guy but he is not sending the tecnician to fix my problem
Finally iam not sure whether the tecnician is the educated one and whether he is the real employee of the Service center.Please check the ID card and employee numbers if the tecnicians are from LG.they are cheats.
The Tecnician has to ask sorry to me and the problem has to be fixed ASAP. Was this information helpful? |
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team