[Resolved]  LG Electronics — REFRIGERATOR GL-305VV5 REFRIGERATOR PROBLEM= SUFFERING FROM LAST 3 MONTHS

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Mumbai City, Maharashtra

Dear Sir/Madam, This is with reference to the LG refrigerator I purchased in april 2012 and dec 2013 cooling probs arised Below mentioned problem is the story folowed after that:- Problem:- Refrigerator not cooling, stops cooling every now and then. Solution by LG:- Problem not solved and I invested 1500 rs. On gas charging and piper changing+ my time I invested skipping my office schedules.+ food itmes getting spoiling since last 3 months. Complaint Nos. RNA[protected]/1/2014), RECEIPT NO. 2013/1748, TCR NO. N020492/A/1748 PRODUCT GL-305-VV5, SERIAL NO. 108NTH012625 NEXT COMPLAINT NO.RNA[protected] RAISED ON 29/04/2013, TILL NOW NO SOLUTION AS I AM MONITORING YOUR FRIDGE AS IF I AM AQUALITY PERSON OF YOUR COMPANY. ATTACHEMENT:- REPAIR RECIEPT This is with reference to my LG double door refrigerator cooling issues. I purchased this refrigerator in April 2012, in December 2013 cooling issues aroused and in January 2014 LG service guy told that gas is leaking and need to be refilled and gas pipe need to be changed. Just after 15 days from this event again cooling issues aroused, service guy is asking me to monitor and call when it is not cooling. Now the refrigerator stops cooling every now and then and I need not give you proof of that. I have already invested almost more than 15% of money I invested in buying refrigerator within 1.5 years of purchase. And I am sure the way you are approaching the problem within 6 months I will invest more than 50% of the amount. Better take away refrigerator from my home and give me replacement or my money back. Your LG personnel has advised to change all the parts cooling coil, compressor, but the service guy came with the parts and didn’t changed saying there may be some other problems. and advice me to monitor and hopefully nothing will happen without checking and repairing anything. I am asking you, why you people are not able to solve the problem, I am not going to invest any more amount in this. Since last three months you are not able to solve a single problem I.e. of cooling, you don’t which part is problematic. Refrigerator comprises of five basic parts, 1)compressor 2)cooling fans 3)thermostat 4)timer 5)may be cooling gas. Please replace my refrigerator, I will not allow you to do any more field trials at my home or monitoring the refrigerator. I am sure this must be established product in the market. I am afraid I just purchased LG washing machine. I don’t know what will happen. I afraid to recommend LG products to anybody althout I had good impression about this before I had this bitter experience. I had a talk with Ms kadambari patil /Mr. gaurav and they assured me that if this time problem is not solved we will do something. I am waiting for your something. I am struggling in this summer season with refrigerator since last 3 months. Advice to LG:- Please appoint qualified personnel for service. Presently the person is not experienced enough to solve the problem. I am from manufacturing domain too, I can understand failure of the products but you should solve the problem or replace it with new system. Please don’t test reliability Please understand my frustration and help me to replace this refrigerator, I don’t want to use this anymore and not invest a single penny on this faulty piece any more My contact no.[protected] Email id [protected]@yahoo.com Address Building no. 30/flat 401 FAM society Koparkhairane, Sector 11 Navi Mumbai-400709 Please help me to get relieved from this faulty refrigerator I purchased from you. I am really suffering a lot due to this. As all my refrigerator items are getting spoiled incurring unnecessary loss of money apart from your repair loss. Please help me by replacing this refrigerator. I have written 10s of mails to your service email id. I expect a prompt help from you. Awaiting your favorable reply. Please please help me. Take some extra money and replace I don’t want to see any further experiments to be done on this refrigerator. I don’t want take any further action as I am fed up taking with customer care and service person and I am just like a playing toy for them now. I am not having net access so have to push the mail from my office id. Please understand the urgency. Regards, Mukeshkumar CHAUDHARY Senior Executive-Technology Crompton Greaves Limited Global R & D Centre Bhaskara, Kanjur Marg (East), Mumbai 400 042 T: +[protected] M: +91 [protected] W: www.cgglobal.com Save the environment. Please print only if essential.