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LG Electronics — Refrigerator - ref lg gl-b292sgsm. ags2ebn

Address:110030
Website:www.lg.com

Hi,

This is complaint regarding refrigrator(Ref lg gl-b292sgsm.Ags2ebn) we bought from one of your distributor(Suman time & sound - 878/35 main bazaar mehrauli new delhi-110030) on 24th june 2015, after 1-2 months of purchase it started create problems for us.Now it is like a dead refrigrator which is just occupying space in our home. After making so many complaints just got answer that parts needs to be changed which is not acceptable for new product not complete even a year.I request you to look into this matter as soon as possible and give replacement of the product as parts change is not a solution because it new product not even complete a year & asking to parts change.I request to take action on this as soon as possible because it is just creating frustration for me & my family and if not hear from yourside anything then we have no option to take it further to consumer court level. Below is the complaints we registered previously with all customer details as well, hope to hear from you soon.
Complaints - rna[protected]-2016
Rna[protected]-2016
Rna[protected]-2016
Rna[protected]-2015
Rna[protected]-2015
Rna[protected]-2015

Customer name - veena kamra
Address - 705/a ward no-3, floor-1, mehrauli new delhi - 110030
Contract no - [protected]
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Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Reply
Contact Details:
Customer Name - Veena Kamra
Address - 705/A Ward No-3, Floor-1, Mehrauli New Delhi - 110030
Phone - [protected] / [protected]
Contract No - [protected]
Reply
Contact Details
Customer Name - Veena Kamra
Address - 705/A Ward No-3, Floor-1, Mehrauli New Delhi - 110030
Phone - [protected] / [protected]
Contract No - [protected]
Reply
Hi Sir / Madam

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
Reply
Hi,

This mail is in refrence to below complaint after so many complaints we are still on same page in reference to last complaint we ask to change the product and we received call from lg department and offered part changes which we agreed and done also but then after 2-3 days again the same situation that refrigrator is not working properly and now it is again dead. Is this the service of brand like LG not expected so I am requesting you to take some immediate action on this otherwise we have no option to file a complaint in consumer forum because frustration level already crossed after getting this kind of product and service from yourside.
Contact Details
Customer Name - Veena Kamra
Address - 705/A Ward No-3, Floor-1, Mehrauli New Delhi - 110030
Phone - [protected] / [protected]
Contract No - [protected]
Reply

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